![]() Please ensure your exchange adheres to our returns/exchanges policy. Complete a copy of Snowcentral’s Returns and Exchanges form found in your parcel back to the Keperra store with your unworn, undamaged goods for exchange.Simply return your incorrect sized item to us unworn, in its original condition within 30 days from the date of dispatch. If the item you have purchased doesn’t fit, an exchange to the correct size won’t be a problem. We understand clothing & shoe sizing can vary. There is no universal size guide, every model or make is different. If you are unsure please contact the store to discuss eligibility of a return on 07 3855 4000. – The customer is responsible for all shipping fees on returned and exchanged items that do not meet the guidelines of our returns policy. – We reserve the right to refuse a return if the policy has not been adhered to. This ensures the parcel is assigned a tracking number so we can safely track your return parcel’s journey back to us. – We recommend you send your parcel via Registered Post. We advise that when you try on your new shoes for the first time you do wear socks and test them out on carpet, especially on lighter colour shoes for precautionary reasons. – We are unable to accept shoes returned with scratched or dirty soles. Doing so can result in your return being rejected. Do not attach shipping forms, tape or mark the item. – The tags are just as important as the items themselves, so please do not alter or tamper with it in any way. If you are unsure about sizing please contact our friendly staff on (07) 3855 4000 before making a purchase.Ī few things to be mindful of when returning or exchanging. In these instances we won’t be able to accept returns unless the product is faulty under warranty or the incorrect item was received. However, there are no returns on sale items for change of mind so be sure to purchase correctly. If you receive a refund, the cost of return shipping will be deducted from your refund.We cannot accept returns and exchanges on helmets due to safety standard concerns.Īs a small, family owned business we appreciate you choosing to shop at Snowcentral. We have a 30 day Australia wide shipping returns/exchange policy for all online and instore purchases, provided they meet the criteria below and items are unworn, in the state you received them, and in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 4603 Lakeshore Drive, Sylvan Lake AB T4S1C3, Canada Send your item to: 4603 Lakeshore Drive, Sylvan Lake AB T4S1C3, Canada. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. ![]()
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